Contact & help
Download link expired, a file won't open, or you'd like a custom size or track? Send a message and we'll reply by email, usually within 24 hours. Your order number (like APX-1001) is in your order email.
Quick answers
- Link expired? Choose "Download link expired" below with your order number and we'll send a new one.
- Which file do I print? Pick the ratio folder that matches your frame: 2:3 (24×36), 3:4 (18×24), 4:5 (16×20), 5:7 (A sizes) or 11:14.
- SVG looks black or empty? Open it in Illustrator, Inkscape, Cricut Design Space or Affinity, not an image viewer.